Need to know
Here are answers to frequently asked questions about our HVAC maintenance and chiller services in UAE. Our expert team is also available to address any specific concerns about your commercial cooling systems.
It typically includes periodic preventive maintenance, system inspections, cleaning of components, and breakdown support.
Comprehensive AMCs also cover spare parts.
Comprehensive AMC includes parts, labor, and services. Non-Comprehensive includes only labor and service; parts are extra.
Most AMCs include 3 to 4 preventive maintenance visits annually, with unlimited breakdown calls depending on the contract.
Yes, most AMCs include emergency service calls, but the number and response time should be specified in the SLA.
In a comprehensive AMC, it’s replaced free of cost (unless excluded). In a non-comprehensive AMC, the cost is billed separately.
Response times range from 4 to 24 hours, depending on the urgency and contract terms.
All charges are transparent. Clarify exclusions and parts costs upfront.
Reputed AMC providers employ trained and certified HVAC technicians, often with safety and compliance training.
Yes. Contracts can be tailored for service frequency, working hours, and coverage (e.g., 24×7 vs. working hours only).